Wherever people are working together in a team, the need to share information increases as business grows. Reaching a certain size and complexity of business, the ad-hoc communication with never ending phone calls, messages and tons of mails is somewhat inefficient. In this phase, even motivated employees tend to get frustrated, as they spend more time hunting for infos than working on customer requests.
Here BrainCONNECT for Business Process Improvement (BPI) comes into place. This article gives a quick overview of the main tools provided to help you improve processes:
- A Control Center for all the ongoing tasks and to-dos
- A Central Storage for documents and mails
- A Workflow Engine to launch tasks in a standardized form