BrainCONNECT

The Task Control Center is available for each employee to manage his or her open tasks. At the same time, it gives the supervisor an overview of all the open tasks in a team and allows to easily change the assignee or sending out a quick reminder if needed. The automatic alert engine flags the overdue items and sends out notifications through the built in message system.

The Document Management System is the central storage for all sort of documents as well as for incoming and outgoing mails. It let you organize your documents similar to a physical file cabinet, but offers the benefit that multiple employees can view a folder at the same time. A checkout function makes sure, that only one user is making changes at a time, whereas the version control and snapshot features allow to freeze the status of a document or of an entire folder, which is useful for verifiability. The same goes for the change history log, which shows the changes done by each user on a field level.

The Workflow Engine allows you to create template for frequent tasks, so that they are always processed the same way. The different steps of such a workflow can be assigned to roles, so that there are no definition changes requested, if employees are joining or leaving. For tasks which needs to be executed at a certain interval (e.g. every 3 months), an autostart feature automatically assigns the task to the person in charge, once the date is due. As it is possible to define a replacement, the system works as well, if the role owner is "out of the office" for a business trip.

The three components together provide a strong toolset to handle all sort of business processes: From incident handling systems to customer relations and project management. A form and field library allows to design whatever forms according to your needs.

However, from all our experience we noticed, that the key success factor of such systems is usability - means if it's not easy to use, nobody will use it. Therefore we worked very hard to make BrainCONNECT simple, intuitive and just ready to use.

• one document template with a MS Word attachment
• one flow with two tasks:
  • personalize product info, send out and update address book
  • contact potential customer after n days(assigned to sales role)
• a folder in the file cabinet

With this simple process, where the configuration takes less than 5 minutes, you can make sure,

• that there is always the current product description sent out
  (as it is taken from the template)
• that an address record is created for this potential customer
  (as somebody has to set a todo for it to done)
• that the mail together with the personalized info is stored in a folder accessible to sales
• that all relevant mails regarding this case will also be stored
  (as incoming mails can be imported into BrainCONNECT as well)
• that a person of the sales team will contact the potential customer
  (as a todo has been created by the flow engine)

This sample illustrates, how easy it is to start with BrainCONNECT. Every journey begins with a single step: Once you and your team mates are used to it, you might want to attack more complex processes, which could be handled as well (cf. the flow diagram at the top of this page, which shows you the 'loop back', 'condition' and 'parallel flow' as further design elements.

We at BrainCONNECT know that Business Process Improvement is a very difficult task, which needs a systematic approach and analytical skills. That's why we tried hard to provide you with easy-to-use tools, so that you can concentrate on the real thing.